Complaints

At Creative Frame CIC, we are committed to providing high-quality, respectful and inclusive services to everyone we support. We welcome feedback, including complaints, as an important way of improving our services and ensuring we remain accountable to the people and communities we work with. If you are dissatisfied with any aspect of our work, we encourage you to let us know. We will take all complaints seriously, listen carefully to your concerns, and aim to resolve issues fairly, transparently and in a timely manner. No one will be disadvantaged for raising a complaint in good faith, and we will work with you to achieve a positive outcome wherever possible. Our aim is to learn from feedback and continuously improve the support we provide. 

We recognise that raising a concern can sometimes feel difficult, particularly when you are accessing support services. We will treat everyone who makes a complaint with dignity, respect and compassion throughout the process.

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